This is the standard email reply when you contact Australia Post. They are always “experiencing unusually high demand for online support “. It doesn’t matter if you send an email at 3am on a Sunday morning, this is the answer you always get. Perhaps Australia Post might need more staff to answer the online enquiries?
“We apologise for the delay, we will be with you as soon . . . ”
When I ring 131318 this is the repeated message for extremely long time.
I need to make an appointment for an Identity Verification Form and time is important.
Tried many times today until I gave up in frustration.
This is totally unacceptable.
I know what will happen if I travel into town without an appointment, I will be told to ring for an appointment.
There is only one post office here and it is 430 km to the city.
What can a customer do?
Give us the actual phone number for the local post office and forget your call centre?
Totally frustrated with the lack of service from this section of Australia Post.
Very impressed with other services I use, like express post – first class.
What are you doing about 131318?